Rule 01 · Most Important Rule
Do Not Speak Directly With Debt Collectors
This is one of the most important rules. While we are working on your credit file, do not discuss the debt, verify personal details, make promises, admit ownership, set up payment arrangements, or provide sensitive information to a collector without guidance.
A debt collector may sound friendly, urgent, or official. But their goal is usually to collect information, confirm details, or push you into responding.
Read CFPB guidance on sharing information →